Shipping Policy

When will my package ship?

Orders are usually processed and shipped 7-10 business days from the time the order is placed. However, please allow 10-30 days in the event of delays. The day an order ships does not count as a day in transit. Orders placed from Friday to Sunday will be processed the following Monday and shipped within the next week.

Keep in mind that orders are processed in the order in which they are received. All orders are shipped from our location in Tallahassee, FL via USPS. KnewMe ships to all 50 U.S. states and follows the standard methods available by USPS.

If supplies from supplier happens to arrive late due to shipping complications and delays that is out of our control and you must wait until supplies reach our location to start the shipping of your order! If you would like an update on your order do not hesitate to reach out to us via email for an update regarding your order. We appreciate your patience.

My order is still saying pre-shipment, what does that mean?

When our staff creates a label to ship your package, you’ll receive a notification that your order has shipped. It can take anywhere from 24-48 hours to show tracking updates. Once a label is created USPS is notified and a carrier is sent to pick up all packages. In most cases they pick up the same day. However, depending on their workload, it can take them 24-48 hours to pick up. Once your package is picked up, your tracking will update with an estimated delivery date.

My address is wrong on my confirmation.

KnewMe LLC is not liable for packages sent to the wrong address. It is the customers responsibility to input the correct contact and shipping information. If your address is wrong, please email us and we will update it. For fraud prevention we cannot change your entire shipping address. However, we will update minor errors (your zip code, apartment number, house number, etc).


If you have accidentally put in the wrong address for your order, you have 24hrs to make changes to this by sending an email to with your corrected address and order number. PLEASE BE DILIGENT WHEN ENTERING PERSONAL DETAILS. Ultimately, you will be held accountable for your mistakes.